Privacy Policy mancingduit — Your Data Security & Confidentiality

1. Personal Information Collection

Mancingduit only collects personal information that is strictly necessary to provide a safe, efficient, and responsible service to our members. Every piece of information we collect has a clear purpose and is never collected in excess.

The information we collect falls into two main categories — information you provide directly when registering and using the platform, and information collected automatically through standard tracking technology.

You may choose not to provide certain information; however, this may limit your access to some features or services on the mancingduit platform, including the funds withdrawal process.

2. Use of Personal Information

The information we collect is used solely for purposes related to the provision, improvement and security of mancingduit services. We do not use your data for unrelated purposes without your prior consent.

Below are the main purposes for which member personal information is used on the mancingduit platform:

• Processing account registration and identity verification (KYC) to ensure platform security.
• Processing financial transactions including deposits, withdrawals and bonus payments securely and accurately.
• Providing responsive and effective customer support via live chat and email.
• Verifying member eligibility for relevant promotional offers and bonuses.
• Monitoring account activity to detect and prevent fraud, money laundering and terms violations.
• Sending important account-related notifications, including transaction confirmations and security updates.
• Analysing aggregated usage patterns for the purpose of continuous platform improvement.
• Complying with legal obligations and regulations in force under Malaysian law.

Mancingduit will not use your personal information to make automated decisions that have a significant impact on you without first involving a human review. If you receive any automated decision you believe is unfair, you have the right to request a review by our team.

3. Data Sharing & Disclosure

Mancingduit understands how important data privacy is to our members. We will not share, sell, or disclose your personal information to third parties except in the limited circumstances described below.

Authorised data sharing occurs only in the following situations:

• Integrated Service Providers: Third parties such as payment processors, identity verification providers and technical service providers working with mancingduit — all subject to strict confidentiality agreements.
• Legal Requirements: When required by a court, law enforcement authority, or regulatory body with legitimate authority under Malaysian law.
• Fraud Prevention: Sharing information with fraud prevention agencies or partner platforms for identity verification and prevention of illegal activities.
• Business Transfer: In the event of a mancingduit merger, acquisition, or asset sale, member data will be transferred to the new entity subject to the same or stricter privacy policy.

In all permitted sharing situations, mancingduit discloses only the minimum information necessary for the relevant purpose and ensures that recipients comply with equivalent data protection standards.

4. Data Security & Protection

Member data security is mancingduit's top priority. We continuously invest in the latest security infrastructure to ensure your information is always protected against increasingly sophisticated cyber threats.

While mancingduit takes all reasonable steps to protect your data, no system can be guaranteed 100% secure. We encourage members to also play an active role in keeping their accounts safe by using strong passwords and never sharing their login credentials with anyone.

5. Cookies & Tracking Technologies

Mancingduit uses cookies and similar tracking technologies to enhance the user experience on our platform, understand how members interact with our website, and deliver more relevant content.

Below are the types of cookies used by mancingduit:

• Essential Cookies: Required for core platform functions such as login, session verification, and security. These cookies cannot be disabled as the platform will not function properly without them.
• Performance Cookies: Collecting information on how members use the platform, the most frequently visited pages, and any errors that may occur — all in aggregated form that does not identify individuals.
• Functional Cookies: Saving your preferences such as language, region and display settings to deliver a more personalised and consistent experience each time you log in.
• Analytics Cookies: Helping us understand overall platform usage patterns for the purpose of improving our products and services for all members.

6. Member Rights Regarding Personal Data

As a mancingduit member and an individual protected under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal information we hold about you:

• Right of Access: You have the right to obtain a copy of the personal information we hold about you in a readable format.
• Right to Rectification: If any of your information is inaccurate or incomplete, you have the right to request an immediate correction.
• Right to Erasure: In certain circumstances, you have the right to request deletion of your personal information, subject to our legal obligations to retain certain records.
• Right to Restrict Processing: You may request that we restrict how we process your data under certain circumstances as provided by law.
• Right to Data Portability: You have the right to receive your personal data in a structured, reusable format or to have it transferred to another service provider.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes at any time.

To exercise any of the above rights, please contact the mancingduit support team via 24/7 live chat. We will process your request within 14 business days from the date we receive your complete request. For more complex cases, this period may be extended to up to 30 days with prior notice to you.

7. Data Retention Period

Mancingduit retains members' personal information only for as long as necessary to fulfil the original purpose of collection, or for as long as required by applicable laws in Malaysia.

• Active Account Data: Retained for the duration your account is active and for a reasonable period after account closure.
• Financial Transaction Records: Retained for a minimum of seven (7) years in compliance with Malaysia's financial and anti-money laundering legal requirements.
• KYC Documents: Retained for the period specified by the relevant regulatory body, typically no less than five (5) years after the business relationship ends.
• Communication Logs: Support chat records and email communications are retained for three (3) years for quality control and dispute resolution purposes.
• Analytics Data: Anonymised usage data may be retained for a longer period for research and platform improvement purposes.

Upon expiry of the retention period, mancingduit will securely delete or anonymise the data using industry-standard procedures. Anonymised data can no longer be linked to any individual and may be used for general statistical purposes.

8. Privacy Policy Amendments & Contact Us

Mancingduit reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any significant amendments will be communicated to members via an in-platform notice or email at least seven (7) days before the changes take effect.

The latest version of this Privacy Policy is always available on this page, with the update date clearly stated at the top of the document. We encourage members to review this page periodically to stay informed about how we protect their information.

Continued use of the mancingduit platform after the effective date of any amendment will be deemed as acceptance of the updated policy. If you disagree with the changes made, you have the right to discontinue use of the platform and close your account.